Arima Onsen Motoyu Kosenkaku

It was my husband's birthday when we checked in. I had emailed the hotel if there could be any surprise arrangement for my husband. Since I had been very busy the weeks before we travelled to Kobe. I raised my questions bit by bit and day by day to the hotel. The hotel staff was very patience to answer all my questions via booking.com messaging box. The hotel was so kind to upgrade us the room with a better view. I also want to thank the little bit curly but short hair, young foreign gentlemen who served at the check-in counter in the morning of 12 Sep. He is very kind & attentive to address our need when we checked out. The shuttle bus driver, the lady who served our breakfast & dinner and the staff in the lobby, they are so kind & helpful. The room is very clean. For sure, we will stay in this hotel next time when we visit Kobe again.

Exceptional facilities, exceptional meals served in room, wonderful scenic views as well. A nice attached restuarant as well. Needless to state, the onsen are excellent, both the indoor and outdoor ones- they rotate access for men and women, so you can experience all of them. This is made better by the fact that the inn has their own spring source, and does not need water pumped in front anywhere else. There is also a bar in the hotel, with an excellent bartender - and with guests getting a decent discount on already competitively priced drinks. They also employ foreign staff who speak English and some other languages, so check-in processes and other issues are easily resolved for foreign travellers. They also provide shuttles for the short but relatively steep walk up from the train station, so unless you are travelling light, do call them. You can also cross the road from the station to the tourist information centre and they will be happy to make the call for you. Great stay, would love to come back.

I think we were given a free upgrade, the room is very big and spacious. We love everything in this ryokan especially the onsen. Yukata were provided, even the skincare provided were branded, Kose. Shuttle bus was provided in and out from the ryokan to bus station or train station. Staff were great and the whole environment was serene. A great place to rest and relax and recharge. Awesome stay, great job!!!

The meals were just sumptuous. The presentation, the details and of course the food were tasty too! Th onsen was lovely too. The staff were ever so helpful and friendly. And we got to choose our own beautiful kimono for the stay! We got a room facing the mountainside and I find myself being mesmerised by the 'bowing' of the beautiful trees outside during the stay. It is such a soothing experience just staring at the trees outside.

The two natural onsen with rich minerals are great. The highlight of our stay is dining in our room. The quality and tastes of the meals are more than we expected. View from the balcony is beautiful with the Kobe city scene. Though it's up the hill, the staff is aways there to fetch you to and fro from the town area. Thank you Motoyu Kosenkaku, we enjoyed our stay so much!